Privacy Policy
Who We Are
Boost Health Clinic is a doctor-led men’s health clinic providing services including testosterone replacement therapy, erectile dysfunction treatment, and medical weight loss across Indonesia, including Jakarta and Bali. Our website address is https://boosthealthclinic.com. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.
Information We Collect
When you contact us or book an appointment through our website, we may collect your name, phone number, email address, preferred appointment time, and any message you choose to send us. If you contact us via WhatsApp, we receive the information you share in that conversation, including your phone number.
Like most websites, we also automatically collect limited technical information when you visit, such as your IP address, browser type, pages visited, and referring website. This is used for security, performance, and to understand how visitors use our site.
Health Information
Our website is not intended to collect detailed medical information. Any health information you share during consultations with our clinical team is treated as confidential medical information, is handled by qualified medical staff, and is stored separately from website data in accordance with applicable medical confidentiality obligations.
How We Use Your Information
We use the information we collect to respond to your enquiries, schedule and manage appointments, provide our services, communicate with you about your care, improve our website, and comply with legal obligations. We do not sell your personal data to third parties.
Cookies and Analytics
Our website uses cookies and similar technologies for essential site functionality, performance (such as page caching), and analytics that help us understand how the site is used. You can control or delete cookies through your browser settings; disabling cookies may affect some site features.
Third-Party Services
We use trusted third-party providers to operate our website and services, including website hosting, content delivery and security services (such as Cloudflare), form and appointment scheduling tools, and WhatsApp for messaging. These providers process data on our behalf under their own security and privacy commitments. Communications via WhatsApp are also subject to WhatsApp’s own privacy policy.
Legal Basis and Compliance
We process personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and other applicable regulations. We process your data on the basis of your consent, the performance of our services to you, and our legitimate interests in operating and securing our website.
Data Retention
We keep personal data only as long as necessary for the purposes described above or as required by law. Enquiry data that is no longer needed is deleted or anonymised.
Your Rights
Subject to applicable law, you have the right to access, correct, update, or request deletion of your personal data, to withdraw consent, and to object to or restrict certain processing. To exercise these rights, contact us using the details below and we will respond as required by law.
Data Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and reputable security services. No method of transmission over the internet is completely secure, but we work to protect your information using industry-standard practices.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us via the contact form on this website or via WhatsApp at +62 811 1016 936.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
Last updated: 18 August 2026